Recalls are active measures taken by companies to prevent personal injury or property damage caused by defective products or services. The legal basis for recalls in Germany is regulated by the Product Safety Act (ProdSG). There are also European Union regulations that the Federal Republic of Germany must comply with.
Manufacturers are obliged to have the circumstances checked by the German Federal Motor Transport Authority (KBA) in the event of any damage occurring. The necessary measures are then ordered there and must be complied with.
How quickly must the recall be carried out?
In the case of recalls, there is generally a time limit of 12-18 months within which the complete measure must be completed. If this is not done, the KBA sends another request to the owners after approximately one year - this time with the threat of decommissioning. In general, once the owner letters have been received, the responsibility for making appointments lies with the owner of the vehicle.